Refund Policy

1. General Refund Policy

All sales are generally final due to the digital nature of our products. However, we may provide refunds in specific circumstances outlined below, at our sole discretion.

2. Eligible Refund Scenarios

Technical Issues

Refunds may be considered if:

• The software fails to work on supported systems despite troubleshooting
• Critical bugs prevent normal functionality
• The product is fundamentally different from what was advertised
• We cannot provide a working solution within 7 days of purchase

Service Unavailability

Refunds may be provided if:

• We permanently discontinue a product within 30 days of purchase
• Extended service outages prevent product use
• We cannot deliver the purchased product or service

3. Non-Refundable Situations

Refunds will NOT be provided for:

• Game bans or account suspensions resulting from cheat use
• Detection by anti-cheat systems
• Incompatibility with unsupported games or systems
• User error or failure to follow instructions
• Change of mind or buyer's remorse
• Violation of our Terms of Service
• Chargebacks or payment disputes
• Products used for more than 7 days

4. Refund Process

How to Request a Refund

1. Contact our support team within 7 days of purchase
2. Provide your order number and detailed reason for refund
3. Allow our team to attempt troubleshooting first
4. Provide any requested information or logs
5. Wait for our decision (typically within 3-5 business days)

Required Information

When requesting a refund, please provide:

• Order number or transaction ID
• Detailed description of the issue
• Screenshots or error messages (if applicable)
• System specifications
• Steps taken to resolve the issue

5. Refund Timeline

If a refund is approved:

• Processing time: 3-5 business days
• Credit card refunds: 5-10 business days
• PayPal refunds: 1-3 business days
• Cryptocurrency refunds: Case-by-case basis

6. Partial Refunds

In some cases, we may offer partial refunds based on:

• Time elapsed since purchase
• Extent of product usage
• Nature of the issue
• Available alternatives or workarounds

7. Alternative Solutions

Before requesting a refund, consider these alternatives:

• Account credit for future purchases
• Product exchange for different software
• Extended support and troubleshooting
• Temporary license suspension instead of cancellation

8. Chargeback Policy

Initiating a chargeback instead of contacting us first will result in:

• Immediate account suspension
• Revocation of all licenses
• Permanent ban from our services
• Forfeiture of any remaining credits or licenses

9. Subscription Refunds

For subscription-based products:

• Refunds are prorated based on unused time
• Cancellation takes effect at the end of the current billing period
• No refunds for partial months unless service is unavailable

10. Contact Information

To request a refund or discuss your situation, please contact our support team through the support ticket system. Email requests may not be processed.